The help corner
A little help
along the way.
From your first word to your next chapter,
let’s keep your journey going.
Let’s start here
The helpful answers.
How do I save my progress?
Open Settings and review Cloud saving and Save progress. An online guest journey can sync without a personal login. Where an account provider is available, linking your journey helps restore it on another device. Before switching phones, check that synchronization has completed and that you can access the linked account.
My progress or coins don’t look right. What should I do?
Keep the app installed and avoid clearing its data. Check your internet connection, reopen the game, and check the synchronization status in Settings. If the issue continues, contact us with your app version, device model, language, and what happened. Never send your password or sign-in token.
How do I change languages or accessibility settings?
Open Settings to choose English, Português (Brasil), or Español. Each language has its own journey. You can also adjust sound, vibration, contrast, text size, reduced motion, and touch controls.
How can I turn off notifications?
Manage reminders in the game’s Settings, or open your iPhone’s Settings → Notifications → WordGlimmer. Remote push messaging is not active in the current launch configuration.
How do I report a community problem?
Use the report and block controls associated with the player or message. If you need to contact support, describe the issue and the approximate time. Avoid sharing another person’s private information.
Can I buy coins or watch rewarded ads?
Purchases and advertising are disabled in the current launch configuration. Optional coin purchases and ads are planned for a later release; the app will show the relevant details when available.
Your journey, your choice
Manage your data.
You can export your game data or delete your journey from the app.
Read about your privacy rights- Open Settings → Privacy.
- Choose Export my data for an export.
- Choose Delete my online account and confirm to delete online game data. This requires a connection and appears when your journey has an online account.
Local and online deletion are separate. “Delete only this device journey” clears local progress. Uninstalling the app does not delete an existing online account.
Let’s untangle it together
Still need a hand?
For game support, privacy questions, or an account deletion request:
WordGlimmer
Include your app version, device model, and a short description.
Please never send passwords, sign-in codes, or card details.